Welcome to PrimeComfort.co.ke (“Prime Comfort,” “we,” “us,” or “our”).
Your privacy is very important to us. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website, contact us, or use our real estate services.
By using our website, you agree to the practices described in this policy.
1. Information We Collect
We may collect the following types of information to provide and improve our services:
a. Personal Information
When you register, submit a property listing, make an inquiry, or subscribe to our updates, we may collect:
- Your full name
- Email address
- Phone number
- Location or address
- Company or agency details (if applicable)
If you are a property owner or agent, we may also collect information about the properties you list, including photos, descriptions, and pricing.
b. Non-Personal Information
We may automatically collect certain non-identifiable data such as:
- IP address
- Browser type
- Device information
- Pages visited and time spent on the site
This helps us improve our website experience and understand user preferences.
2. How We Use Your Information
We use your data to:
- Respond to your property inquiries or service requests
- Connect buyers, renters, and agents
- Manage property listings and update property details
- Send relevant updates, offers, or newsletters (if you subscribe)
- Improve website functionality, layout, and user experience
- Comply with legal obligations and regulatory requirements
We will only use your personal information for the purposes stated and will not share or sell your data without your consent.
3. Sharing Your Information
We respect your privacy and do not trade or sell your personal data.
However, we may share limited information with:
- Verified real estate agents or property owners to facilitate your inquiry or request
- Service providers who help us operate our website, marketing, or customer support
- Legal or regulatory authorities, if required by law
All third parties are required to handle your information securely and use it only for the purposes we authorize.
4. Data Protection and Security
We implement reasonable administrative and technical safeguards to protect your data from unauthorized access, loss, or misuse.
While we take appropriate measures, no online transmission is completely secure.
You are encouraged to protect your account information and report any suspicious activity to us immediately.
5. Cookies
Our website uses cookies to enhance your browsing experience and analyze traffic.
Cookies help us remember your preferences and improve the performance of our site.
You can disable cookies in your browser settings, but some website features may not function properly as a result.
6. Your Rights
Under the Kenya Data Protection Act, 2019, you have the right to:
- Access the personal data we hold about you
- Request correction or deletion of inaccurate information
- Withdraw consent for marketing or data use at any time
- Request a copy of your data
To exercise any of these rights, please contact us using the details provided below.
7. Third-Party Links
Our website may contain links to third-party websites, such as payment gateways, mortgage calculators, or partner agencies.
Please note that we are not responsible for the privacy practices of these websites.
We encourage you to review their respective privacy policies when you visit them.
8. Data Retention
We retain your information only for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, or resolve disputes.
When your data is no longer needed, we securely delete or anonymize it.
9. Updates to This Policy
We may update this Privacy Policy from time to time to reflect changes in our services, technology, or legal requirements.
Any updates will be posted on this page with a new “Last Updated” date.
We encourage you to review this policy periodically.
10. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or how your data is handled, please contact us at:
Prime Comfort Kenya
📧 Email: primecomforthomes@gmail.com
📞 Phone: +254 795 396 622
🌐 Website: https://primecomfort.co.ke